All sales are final. No returns or exchanges. This piece hand crafted which means no two pieces are exactly alike. These variations enhance the uniqueness and value of the product. In the event of damage and/or defective items, all claims are to be filed within a period of ten (10) days from the date the product was received. The buyer is required to keep the damaged items with original packing material and boxes intact at least fifteen (15) days for UPS inspection.